At , we want you to be completely SATISFIED with us!

We guarantee 1-to-1 REPLACEMENT or FULL REFUND if the Heal products that you have purchased are:


Claims must be lodged via the phone, our website or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund.  Depending on the claim we may require evidence of the defect via email or post.  Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered.  

*Notes: 100% satisfaction guarantee only applicable for purchases from our our official website (  

How to request for a replacement or refund?

1.  Contact us via email at [email protected] or telephone on +6011 7000 0028.  A customer service representative will get in touch with you.
2.  Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (7) SEVEN working days if the evidence provided is valid.

If you feel that your situation falls outside of our policy, we encourage you to contact us on [email protected] to confirm if your request can be accepted.  Remember your satisfaction will always be our priority, so please feel free to call us and we will work hard to resolve any issues.