Frequently Asked Questions (FAQs)
Why do we need protein?
How much protein do we need?
Frequently Asked Questions
Heal is definitely not your usual protein supplements that use artificial flavours and colours and taste nasty. All Heal Protein Shakes are flavoured with real authentic ingredients and sweetened naturally with Stevia Extract with no sugar added. It tastes as good as your favourite cafe, but comes with protein and nutrients you need.
– For every USD 1 or equivalent currency you spend, 1 Heal Point will be credited to your account.- All Heal Points collected can be used to apply for discount in your next order.
– Every 50 Heal Points = USD 1 Cash Back or equivalent currency.
– You can find how much Heal Points you have by logging in to your account page and going to ‘My Heal Points ⭐️’ section.
– All Heal Points collected will never expire.
-If you are from Singapore and purchase SGD 80.00 (equivalent to USD 58.84) worth of Heal products. 59 Heal Points will be credited to your account.
-59 Heal Points = USD 1.18 = SGD 1.60
-You can apply these 59 Heal Points and enjoy an instant cash back of SGD 1.60 in your next order.
Each serving consists of 20g of high quality protein and all 9 essential amino acids.
Heal Protein Shakes can be served with room temperature / cold water for convenience. But don’t we love to enjoy our favourite beverage hot once in a while? And yes, you can have it that way. Just mix with 150ml of room temperature water first before adding hot water. Adding hot water directly may clump the protein and affect its solubility.
You could consume anytime of the day as protein is needed by our body throughout the day. For the purpose of muscle recovery, it would be best to consume within 30 mins right after workout.
For Dairy Protein Series, we use whey protein as the main source of protein. For Vegan Protein Series, we use pea protein as the base.
To keep calorie minimal, all Heal Protein Shakes are naturally sweetened with a premium Stevia Extract. Stevia Extract does not raise our blood sugar level nor cause tooth decay. Hence, it is diabetic and diet friendly.
*Kindly note that not all Stevia Extracts are created equally. This premium Stevia Extract we use has very minimal bitter after taste as compared to other conventional stevia in the market.
Although not designed specifically for weight loss, protein does help to keep your stomach full and satiated as it takes longer time to digest. It helps to reduce your cravings, hence lowering your calorie intake. Protein is also needed to preserve our muscles during a weight loss program.
We would recommend 1-3 servings / day of Heal, depending on your daily protein requirement. It is not recommended to rely 100% on our products for your daily protein intake as Heal is design as a health beverage to supplement your food, not replace it.
Yes, we are Halal certified by JAKIM.
Yes, it is.
Although not designed specifically for keto, Heal Protein Shakes are generally high in protein and relatively low in carbs with zero sugar added.
We do not see an issue as Heal is a health beverage with a good amount of natural protein with no artificial flavours, colours or sweeteners. However, if one is concerned, it is always good to consult with your doctor.
Regarding Heal Subscription
Enjoy 5% OFF + FREE SHIPPING for all your heal subscription and let us deliver to you on a monthly basis. Cancel anytime, no commitment.
BONUS: Never out of your favourite Heal Protein Shakes ever again.
Simply select the product of your choice that you would like to subscribe and click ‘Select Option’
It will be linked to the product page. Scroll down until ‘Choose a plan’ and select ‘Subscribe’
On the check out page, it will show the date and amount of the next renewal cycle. Proceed to check out and key in your details as usual.
Yes, you can. Login to your Heal Account and go to the product that you would like to add on and check ‘Add to an existing subscription’ box. By checking this option, this new subscription product will be added to your existing subscription and both subscriptions will be grouped under one subscription with the same renewal cycle.
Note *‘Add to an existing subscription’ checkbox will only appear after you have logged into your Heal Account.
Log into ‘My Account’ and select ‘Subscriptions’. From there, you could cancel / reactivate / reduce your subscription and change your payment / address.
Go to ‘My Account’, click ‘Subscription’ and the status of your subscriptions made will be shown.
There are 3 statuses for subscription:
Active – This means the subscription is active and the product will continue to be delivered based on the renewal cycle.
Cancelled – This means the subscription has been successfully cancelled and you won’t be charged further. However, you can still resubscribe the subscription anytime in the future.
Pending Cancellation – This means the subscription will be cancelled at the end of the cycle and you won’t be charged further.The status will change from ‘Pending Cancellation’ to ‘Cancelled’ at the end of the cycle.
*Eg. If you subscribe a product on the 1st of January and you decided to cancel it on the 15th of January, the status will remain as ‘Pending Cancellation”. Fret not, you will not be charged further and the status will change to “Cancelled” on the 1st of February.
Yes, you can. Simply go to ‘My Account’’, click ‘Subscriptions’, click on ‘View’ and select ‘Reactivate’ / ‘Resubscribe’